Refund Policy

General conditions

This software is developed by Elimisoft, there is a trial version that you can download to ensure that you can fully experience it before you buy it. 

If you are not satisfied with this software purchased directly from Elimisoft, please contact our Customer Support Team (support@ccleanmac.com.) within 30 days of the  purchase to receive a refund. Unless your transaction is fraudulent purchase, refund will not be issued for more than 30 days after you initial purchase date.

Non-refundable cases

Elimisoft may refuse a refund in the following cases:

  • Software purchased for the wrong platform.
  • Inability to operate the software in your computing environment.
  • Inability to use the software because of operator error.
  • We will not refund or credit the difference between the price charge and the time limit price reduction.

Please note that we can only accept refund claims for products purchased through our online store purchases made from the Mac App Store and retail stores such as Amazon.com are subject to refund policies of these stores.